Building Services Supervisor

Department: Operations

Responsible to: Building Services Manager

Department Head: Head of Technical & Building

Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.

At Theatre Royal, we’re a bold, creative, and collaborative team. We are always looking ahead – embracing new ideas and delivering with purpose.

We’re here to achieve the organisation’s strategy, and we believe everyone plays a part in shaping our success. If you'd like to be part of it, we'd love to hear from you!

Our Values:

· Ambitious – We strive for excellence and quality in everything we do.

· Inclusive – We celebrate diversity and welcome different voices and perspectives.

· Collaborative – We build trust and work in partnership to achieve shared success.

· Creative – We nurture creativity and celebrate imagination and originality in everyone.

· Progressive – We’re forward-thinking, embracing change and looking to the future.

Purpose of the Post:

To provide a broad range of support services within Technical and Building operations, contributing to the effective delivery of maintenance works and building services and providing general support across all operations functions including but not limited to stage door, hospitality and visitor services. Fulfill duties as part of an on-call rota to provide out-of-hours support where needed.

Principle responsibilities:

Building Maintenance

General building maintenance duties, including minor decorative, building and carpentry work; general repair and maintenance of small/domestic appliances.
Supporting the delivery of a program of regular inspection, testing and maintenance of buildings, plant and equipment at the Theatre Royal in line with the Trusts policies, safe systems of working and compliance legislation; liaison with and supervision of nominated service contractors whilst on site.
Monitoring the maintenance request portal to ensure expedient resolution to reported issues.
Supporting all building operations including but not limited to; assisting with general portering, building access requests, receiving of deliveries and event and hire space preparation.
To be a designated key holder for NTRT working as part of the out of hours on-call team in line with the NTRT Stand-by and On-Call Policy.
Provide support to the Head of Technical and Building regarding any building development works and projects.

Health and Safety

Support all operations teams to ensure the safe operation of the building across all activity; be a member of the ERT (emergency response team) undertaking safety marshal duties
Undertake first aid duties (training will be provided)
Contribute to a positive and dynamic Health and Safety culture throughout all activities and duties.

General

To be a designated key holder for NTRT
Undertaking such other relevant duties as may be requested from time to time by the Head of Technical and Building.

Duties as a member of the Theatre Royal team

· Ensuring that the working environment and practices conform to the Trust’s Health and Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation

· To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.

· Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.

· To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.

· To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.

· To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.

Application deadline:

Monday 18th May 17.00pm Please apply via the linked application form.

Interviews:

5th June 2026

Start/ Training:

22nd June 2026

Hours

Full - Time - 39hours per week. This role involves evening and weekend work and being on an on-call rota.

Salary

We are currently offering a salary of £29,974 for this role.

There are also additional on-call and call out payments

We’re also in the process of developing a clearer pay progression structure across the organisation, as part of our commitment to fair and transparent reward.

This salary reflects the initial positioning of the role within our current benchmarking, with scope to grow as the role and individual develop. .If you would like to discuss this further, please let us know.

EAP

Employee Assistance Programme available to all staff and their household members

Employee benefits

Critical Illness and Death in Service Cover
Employee Assistance Programme available to all staff and their household members
Discounted Travel Scheme - discounted Metro and bus travel.
Discounted Tickets - Access to staff discounted tickets for performances, subject to availability
NE1 Discount card - Access to city centre discounts and activities.
NGCV Discounts - Theatre Royal staff have access to discounts across 10 Newcastle Gateshead Cultural Venues.

Working at the Theatre

We aim to make everyone feel welcome at the Theatre. if you need any adjustments at the time of applying or within the role please let us know at any stage in the process by contacting: recruitment@theatreroyal.co.uk

Accessibility information

Information about access can be found here. Please contact us to discuss any specific needs or requirements.

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