Hospitality Assistant  (Seasonal Worker)

Department: Hospitality

Responsible to: Hospitality Managers and Supervisors 

About Us

At Theatre Royal, we’re a bold, creative, and collaborative team. We are always looking ahead – embracing new ideas and delivering with purpose.

We’re here to achieve the organisation’s strategy, and we believe everyone plays a part in shaping our success.

Our Values:

• Ambitious – We strive for excellence and quality in everything we do.
• Inclusive – We celebrate diversity and welcome different voices and perspectives.
• Collaborative – We build trust and work in partnership to achieve shared success.
• Creative – We nurture creativity and celebrate imagination and originality in everyone.
• Progressive – We’re forward-thinking, embracing change and looking to the future.

Introduction

We are looking for dynamic and customer-focused individuals to join our Hospitality Team for our Pantomime period November to January in our bars. 

The successful candidate will ensure every customer receives a high-quality service experience, creating a welcoming and friendly atmosphere while addressing customer needs quickly and professionally. They will be a natural team worker with a positive "can do" approach and enjoy and be able to demonstrate an aptitude for working with people. 

About the Role

This role exists to support Theatre Royal’s mission and strategy by contributing your skills, knowledge, and experience to deliver excellent outcomes for the organisation and our audiences.

While your key responsibilities are outlined below, our work evolves. We value flexibility and ask all colleagues to be willing to undertake reasonable duties within their skills and experience to help achieve our shared goals. You’ll also work in line with our policies, procedures, and legal requirements, including health and safety, safeguarding, and data protection.

A Hospitality Assistant plays a key role in delivering an outstanding visitor experience by providing professional, friendly and efficient service across all hospitality, retail and event spaces. The role involves preparing and serving food and beverages, operating sales systems accurately, maintaining high standards of presentation, cleanliness and stock control, and supporting the setup and delivery of events. Hospitality Assistants are responsible for responding to customer needs, promoting products and services, supporting sustainability initiatives, and working collaboratively with colleagues to ensure a safe, welcoming and premium environment for all visitors while contributing to the overall success of Newcastle Theatre Royal's operations.

Key Responsibilities

(This is not intended to be an exhaustive list.)

For Individual Team Members

• Carry out your role to a high standard, using your skills and knowledge to help achieve Theatre Royal’s goals.
• Work flexibly, adapting to changing priorities and supporting colleagues as needed.
• Follow all policies and procedures, including health and safety, safeguarding, and data protection.
• Report any concerns or incidents promptly and appropriately.
• Deliver excellent service to audiences, stakeholders, and colleagues.
• Actively engage with opportunities for learning and development.
• Contribute ideas and feedback to help improve our work and processes.

• Preparing and serving food and beverage products in accordance with company standards and food safety requirements.
• Operating EPOS, payment and stock control systems accurately, ensuring all transactions are processed correctly.
• Setting up, servicing and clearing down hospitality, conference and event spaces to agreed standards and timelines.
• Maintaining strong product knowledge and actively promoting products, services and offers to maximise sales opportunities.
• Ensuring sales points, bars, hospitality areas and stock rooms are clean, well stocked, organised and presentation-ready at all times.
• Assisting with stock management processes, including stock replenishment, delivery checks and stock rotation.
• Responding professionally and effectively to customer enquiries, feedback and complaints, escalating issues where appropriate.
• Maintaining high standards of cleanliness, food hygiene and equipment care across all hospitality and visitor-facing areas.
• Contributing to a safe, welcoming and inclusive environment for visitors, clients, artists and colleagues.
• Working collaboratively with colleagues across Visitor Services and other departments to deliver a seamless visitor experience.
• Supporting health, safety, security, sustainability and environmental initiatives.

Application deadline:

• Friday 25th October 12pm. Please apply via the linked application form.   Please be aware that we reserve the right to close this vacancy early if a high number of applications are received. To avoid disappointment, we advise you to submit your application as soon as possible.

Please note as this role requires working behind the bar we can only accept applications from candidates age 18 and over.

Shortlisting

• 26th - 30th October 2026

Interviews

2nd - 5th November

Start/ Training:

• W/C 9th November 2026
• Must be available to work all of Christmas, including Christmas Eve and New Years Eve

Hours

• Various available - 0 hour contract

Salary

• £13.45 per hour

Employee benefits

• Critical Illness and Death in Service Cover
• Employee Assistance Programme available to all staff and their household members
• Discounted Travel Scheme - discounted Metro and bus travel.
• Discounted Tickets - Access to staff discounted tickets for performances, subject to availability
• NE1 Discount card - Access to city centre discounts and activities.
• NGCV Discounts - Theatre Royal staff have access to discounts across 10 Newcastle Gateshead Cultural Venues.

Working at the Theatre

We aim to make everyone feel welcome at the Theatre. if you need any adjustments at the time of applying or within the role please let us know at any stage in the process by contacting: recruitment@theatreroyal.co.uk

Accessibility information

Information about access can be found here. Please contact us to discuss any specific needs or requirements.