Hospitality Duty Manager

Duty Manager

Department: Operations

Responsible to: Hospitality Manager, Head of Hospitality

Responsible for: Supervisors & the wider Hospitality team

Newcastle Theatre Royal Trust is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East.

At Theatre Royal we’re a bold, creative, and collaborative team, driven by ambition and a passion for powerful storytelling. We value openness, inclusivity, and empathy, and we’re always looking ahead, embracing new ideas and delivering with purpose. If you’re ready to be part of something extraordinary, we’d love to hear from you!

Our Values: Ambitious, Inclusive, Collaborative, Creative, Progressive

Purpose of the post

We are looking for dynamic and customer-focused individuals to join our Hospitality Team as we prepare to open our new public bar-eatery in late summer 2025. The new venue at 11 Market Street will be open to the public and theatregoers seven-days a week.

Successful candidates will effectively support all aspects of the commercial operation, ensuring the highest standards of customer service, safety and maximising of sales across all products, outlets and operating periods at the Theatre Royal. They will also provide back office support for the ancillary sales operation as required.

Key collaborators

This role reports to the Hospitality Manager and Head of Hospitality and has direct responsibility for the on-duty Hospitality Team. They will work closely with all departments and across all levels of the organisation.

Responsibilities overview

Commercial Operations

Supporting good stock management and accurate sales reporting (internal and external suppliers). Placing and receiving orders as required.
Supporting the good maintenance of bars, kiosks, stores and equipment.
Contribute to the development of EPOS, PDQ and pre-order systems at the Theatre Royal; support the day to day management and functionality of these systems.
Ensure the effective management of all hospitality and event spaces and associated resources, to maximise revenue generation.
Support the delivery of a programme of commercial, corporate, community and creative events within all hospitality and event spaces.
Ensure the highest standards of Food Safety Management are embedded across all commercial operations, maintaining up to date knowledge of current Food Standards and legislative requirements.
Support with the recruitment, training, management and staff development of supervisors and assistants; Ensure accurate records are maintained and monitor staff leave and absence records
Contribute to a positive and dynamic Health and Safety culture throughout all activities and duties
To support the fulfilment of all department functions during periods of absence, leave and as instructed by the Hospitality Manager and Head of Hospitality; Undertake other duties as reasonably required

General operations

Undertake responsibilities as a member of the Health and Safety Officers.
Undertake responsibilities as a First Aider and member of the Emergency Response Team.
Undertaking such other relevant duties as may be requested from time to time.

Duties as a member of the Theatre Royal team

Ensuring that the working environment and practices conform to the Trust’s Food Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation
To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co-operate with the Trust in achieving and maintaining Health and Safety requirements.
Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.

Experience

Proven or demonstrable hospitality experience at a similar level.
Demonstrable experience of effective management within a similar role.
Experience of managing Food Safety, Health and Safety & Licensing, Fire Safety legislation compliance and best practice within a hospitality setting.
Experience of supporting in-house training programmes.

Application deadline:

29th June 2025. Please apply via the link with your CV and a cover letter containing a description of your relevant experience for this role.

Please note the application deadline remains in effect, we will be reviewing applications as they are received. Early applications are advised.

Start/ Training:

Thursday 10th - Tuesday 15th July 2025

Hours

Full & Part time contracts available across 7days a week.

Salary

£30,724.20 FTE

EAP

Employee Assistance Programme available to all staff and their household members

Employee benefits

Critical Illness and Death in Service Cover
Employee Assistance Programme available to all staff and their household members
Discounted Travel Scheme - discounted Metro and bus travel.
Discounted Tickets - Access to staff discounted tickets for performances, subject to availability
NE1 Discount card - Access to city centre discounts and activities.
NGCV Discounts - Theatre Royal staff have access to discounts across 10 Newcastle Gateshead Cultural Venues.

Working at the Theatre

We recognise that only once every member of our team feels a sense of belonging they will truly thrive during their time working with us. You will be welcomed at the Theatre, and if you need any adjustments at the time of applying or within the role please let us know at any stage in the process by contacting our People Team at recruitment@theatreroyal.co.uk

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